61 Oak Dr                                                                                                                                                           lindsaynhoward@gmail.com             

Stafford, VA 22554                                                                                                                                             Mobile (202) 714.4669

 

 

 

CURRENTLY POSSESSES ACTIVE SECRET CLEARANCE

 

Summary of Qualifications

Profile Summary

·         9+ years experience in Information Technology

·         Well developed and detailed written and verbal communication skills ·         Extensive end user support and customer relations experience

Technical Summary and Core Competencies

·         AutoCAD - appx 3+ year ·         Microsoft Windows 7/XP, Microsoft Office 2010/2007/2003/2000,

·         CAC Card troubleshooting PKI issues for single sign on - appx 2 year ·         End user configuration of External email for Site agency - appx 3 ½ years

·         Desktop PC Hardware  – appx 2+ year ·         Rightnow Web ticketing system – appx 3½ years ·         Heat ticketing system – 2+ year ·         Knowledge of Active Directory and Windows registry editor – appx 1 year

 

Work Experience

 

Air National Guard, Baltimore, MD                                          Jan 2002-present

Staff Sergeant, Maryland 175^th Wing

Engineer Assistant -- Directs and performs civil engineering design, drafting, surveying, and contract surveillance to support Air Force facility construction and maintenance programs. Prepares manual and Computer Aided Design (CAD) drawings, specifications, and cost estimates. Develops, operates, and maintains Geographic Information System (GIS) modules. Utilizes surveying technology to include Global Positioning System (GPS). Evaluates potential construction sites and performs field tests on soils, asphalt, and concrete. I am proficient in standard Microsoft Office applications to include Word, PowerPoint, and Excel programs, and have shown I have exceptional oral and written communication skills. Knowledge of the repair of aircraft egress systems and of the use of associated schematic diagrams charts and drawings. Manage the replacement and installation of all explosive devices in the egress system. Certified to teach egress system standards and policies in reference to maintenance and repair, to incoming airmen non-NCOs’.

 

·         Egress, A-10 Maintenance -- Provide Organizational and Intermediate Level Aircraft Maintenance Support and Logistics Services for the U.S. Air Force Air National Guard. Maintain and repair all aspects of ejection seats for A-10 aircraft. 

 

UCS, Financial Crimes Enforcement Network, Vienna, VA                                                                      Feb 2009-Present

IT Help Desk Support Consultant                                                       

·         Tier 1 support, with tasks that include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops and servers, peripherals, networking, blackberries and end user issues. Provide local and remote desktop support for corporate headquarters and satellite locations. Support of after hours on call duties assisting customers working during off core hours. Trouble shot network connectivity, network printing and user access issues. Provided software training and addressed functionality issues for end users.  Research and addresses current news, system information, problems, changes and updates relevant to our user community.

 

 

Cherry Road Technologies, AKO project at FT. Belvoir, VA                                         Sept 2004-Jan 2008

Tier 1Help Desk Analyst

·         Provide technical support in regards to AKO (Army Knowledge Online) Nipr and Sipr portal for portal user profile issues, External mail client configuration. Ticket recording, updating and resolving via Right Now Web application and performed other duties as assigned.

 

    Work Experience

                                                                                          (Continued)

 

 

Montgomery County Public Schools, Chevy Chase, MD                                                                      Aug 2001-June 2005

Special Education Instructional Assistant

·         Managed care and education of student with cerebral palsy.  Supervised activities for children with and with out learning disabilities.  Assisted teachers with classroom lessons and miscellaneous tasks.

Montgomery County Dept. of Recreation, Silver Spring, MD                                          Mar 2001- Jun 2004

Assistant Director of Summer Activities

·         Supervised travel and transportation for all participant activities in summer camp.  Scheduled and staffed after-school programs as part of office management team.

Crate and Barrel, Bethesda, MD                                           Sept 2003-May 2004     

Retail Associate

·         Assisted with sales and customer service. Managed in-store inventory with team of associates.

Blue Ash Educational Building, Cincinnati, OH                                                  June 2000-Feb 2001

Childcare Associate

·         Supervised childcare for infants and toddlers.

Officeteam, Sharonville, OH                                          Dec 1997-June 2000                                     Office Clerk

·         Assisted in office management, filing, and data entry for area businesses on a temporary basis.

 

 

 

Military Education

 

Air Force Technical Schools

Fort Leonard Wood, St. Robert, MO, May – Aug 2008

Sheppard AFB, Wichita Falls, TX, 2002

 

Civilian Education

ITT Technical Institute, Springfield, VA, June 2005 -- Current

     Currently perusing an Associate of Applied Science, Computer Drafting and Design Program (NOVA)

 

 

 

 

 

 

 

 

 

 

 

 

References: Available upon request